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  • Remote problem diagnosis and support

  • 4-hour onsite response

  • Replacement parts and materials included

  • Firmware updates for selected products

  • Escalation management

  • Access to electronic support information and services

HP 4 year 4 hour Onsite 9x5 Hardware Support for Desktops

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When time is money, you can't wait for your device to be repaired next week – or even the next day. You need quick access to remote technical assistance — and if required, 4-Hour Onsite Service [1]. This service is available 9 hours per day during standard local business hours, and the standard local work week, excluding HP holidays.

Get back to work quickly

4-Hour Onsite Hardware Support provides remote assistance and 4-hour onsite response [1] for your covered hardware, helping you to improve product uptime.

Troubleshoot remotely

HP will work during the coverage window to isolate the hardware incident and remotely troubleshoot, remedy, and resolve the incident.

Get fast onsite service

For hardware incidents that cannot be resolved remotely, an HP authorized representative will provide 4-hour onsite response technical support [1] on covered hardware products to return them to operating condition.

More Information
Sku U7902E
Duration 4 years
Coverage window Standard workdays - 9 hours
Support type Onsite repair
Response Time 4 hour response
Core Features
Additional information Excludes external monitor
Service method Onsite repair
Warranty coverage In warranty
Place of service Onsite
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Buying guides are generic guides to help you choose the right product. Not all technology is available on this product. Please check product specifications for more details.

  • [1] Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
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