Remote problem diagnosis and telephone or chat support
Replacements parts and materials
Prepaid shipment to HP repair center
3-5 business day offsite repair
Prepaid return shipment
HP 1 year Post Warranty Pickup and Return Notebook Service
Extended coverage begins the date of PC purchase or PC ship date, whichever is later. You'll get the most coverage and value if you buy this plan when you purchase your PC. With HP Pick Up and Return Service, you’ll enjoy quick pickup, repair and return of your PC, shipping included. You’ll also have access to 24x7 technical support and extended coverage—while keeping your notebook covered by the manufacturer that knows it best. Multi-year options are available.
There are no deductibles, coverage limits or hidden fees. We’ll repair your device within 7 business days using HP original Parts and HP expertise.
Here for you 7 days per week
Connect with knowledgeable agents, available to you 7 days per week, and get the support you need.
Free and easy shipping
Does your PC need to be sent in for repair? Don’t worry! HP will mail you a pre-paid shipping label and box, so your repair shipping comes at no additional cost.
|Coverage window||Standard workdays - 9 hours|
|Support type||Pickup and return|
|Response Time||Repaired within 3-7 business days|
|Service method||Depot repair|
|Warranty coverage||Post warranty|
|Logistics options||Courier pick up and return|
|Place of service||Offsite|
- HP Care Pack Services are sold separately. Service levels and response times for HP Care Packs may vary depending on your geographic location. Restrictions and limitations apply. Service starts at date of hardware purchase. For details, visit http://www.hp.com/go/carepack-services.