Remote problem diagnosis and technical telephone support
Prepaid shipping label, materials, and instructions
Convenient door-to-door service
Next Business day exchange
HP 1 year Post Warranty Next Business Day Exchange Hardware Support for Thin Clients
When you can’t afford to wait for your device to be exchanged, let HP Hardware Next Business Day Advance Exchange get you back up and running as quickly as possible. You’ll get remote technical assistance to help you resolve problems. Then, if needed, we’ll ship you a replacement unit within the next business day – along with a prepaid waybill to ship back your defective unit.
Get a replacement unit the next business day
Don’t lose time to unexpected hardware defects or issues. HP Hardware Support Next Business Day Advance Exchange Service delivers replacement products or parts the next business day.
Freight costs paid by HP
HP provides packaging materials for shipment of your defective product and pays for shipping costs both ways.
Cost-effective, reliable solution
A convenient and cost-effective alternative to onsite support, HP Hardware Next Business Day Advance Exchange Service provides a fast and reliable service exchange for eligible products.
|Coverage window||Standard workdays - 9 hours|
|Response Time||Next business day response|
|Additional information||Excludes external monitor|
|Service method||Advanced unit exchange|
|Warranty coverage||Post warranty|
|Logistics options||Courier shipment and defective return|
|Place of service||Offsite|
-  Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.