Remote problem diagnosis and support
4-hour onsite response
Replacement parts and materials included
Firmware updates for selected products
Access to electronic support information and services
Service available 24 hours a day - 7 days a week
HP 5 year 4 hour Onsite 24x7 Hardware Support for Desktops
When you operate around the clock, 7 days a week, you can't wait for your device to be repaired next week – or even the next day. You need quick access to remote technical assistance — and if required, 4-Hour Onsite Service . This service is available 24 hours per day, 7 days a week, including HP holidays.
Get back to work quickly
4-Hour Onsite Hardware Support provides remote assistance and 4-hour onsite response  for your covered hardware, helping you to improve product uptime.
HP will work during the coverage window to isolate the hardware incident and remotely troubleshoot, remedy, and resolve the incident.
Get fast onsite service
For hardware incidents that cannot be resolved remotely, an HP authorized representative will provide 4-hour onsite response technical support  on covered hardware products to return them to operating condition.
|Support type||Onsite repair|
|Coverage window||7 days a week - 24 hours|
|Response Time||4 hour response|
|Additional information||Excludes external monitor|
|Service method||Onsite repair|
|Warranty coverage||In warranty|
|Place of service||Onsite|
-  Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.