Remote problem diagnosis and support
Prepaid shipping label, materials, and instructions for defective unit return
Access to electronic support information and services
HP 3 year Standard Exchange ScanJet 82xx/N6350/45xx Service
HP Hardware Support Exchange Service offers a reliable and fast exchange service for eligible HP products. Specifically targeted at products that can easily be shipped, HP Hardware Support Exchange Service is a cost-efficient but still convenient alternative to onsite support. HP Hardware Support Exchange Service provides a replacement product or part to be delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance.
Convenient door-to-door service
Lower-cost alternative to onsite repair
|Coverage window||Standard workdays - 9 hours|
|Response Time||Exchange shipped within 4-7 business days|
|Service method||Standard unit exchange|
|Warranty coverage||In warranty|
|Logistics options||Customer ships defective, courier ships replacement|
|Place of service||Offsite|
- Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.