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FAQ

We want your shopping experience with the India HP Online Store to be quick and easy. If you have a question or need further information and you can't find the answers that you need below then please just call us at the HP Shopping Call Centre on 1800 180 1810 to speak to a customer support representative. Our call centre is open from Monday to Friday, from 9:00 a.m. to 6:00 p.m and on Saturdays from 9:00 a.m. to 3:00 p.m, excluding public holidays.

What about security?

HP Shopping Store is committed to ensuring that the security of your information throughout the purchasing experience. We safeguard your information using Secure Socket Layer (SSL) protocols, the most widely accepted Internet encryption standards, to provide you with the safest, most secure shopping experience possible. This technology protects your private information by encrypting your sensitive information while it is transferred from your computer's server to ours.
As you navigate the site, you may receive security warning messages, depending on your browser settings. These messages are simply letting you know that you're entering or leaving a secure area.

What do you do with my personal information?

HP Shopping Store takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're committed to protecting it. Here is how HP uses the information within your profile:

Address: We use your address to deliver you the products you ordered. Our delivery services do not cover P.O. Box Address. Please provide a physical shipping address only. Delivery hours are between 9am to 6:00 p.m (Monday to Saturday, not inclusive of Public Holidays). Any changes to the shipping & billing address are not possible once order has been received.

E-mail Address: We use your e-mail address to send you confirmation of your order and confirmation of shipment and to sign you in (along with your password).

Phone Numbers: We keep your telephone numbers on file to notify you in case of a problem with your order.
Credit card numbers are used only for payment processing and fraud protection and they are not retained for any other purposes.

Can I order by phone?

You can place the order at our HP Shopping Call Centre at 1800 180 1810 and the order will be completed once you login & provide your payment details.

How can I pay for my order?

We accept Visa, MasterCard, Diners and American Express credit cards & Net Banking from more than 50 banks. All International cards are accepted. Delivery address should be within India.

How long will an item remain in my cart?

Items in remain in your cart and will be available until the session expires. In case you are inactive & not able to complete the transaction, you will be asked to login again.

What happens if one of the products that I ordered is out of stock?

You may call our HP Shopping Call Centre on 1800 180 1810 & speak to our customer representative so that we can confirm when your product will become available.

Will I receive a confirmation for my order?

Yes, once your order has been placed you should receive a confirmation email immediately on your registered email ID.

Can I cancel or change my order?

Orders can only be cancelled before shipping. Please call our HP Shopping Call Centre on 1800 180 1810 to cancel an order. A cancellation fee of 5% of the order value will be applicable.

How do I check the status of my order?

After logging in, click on the 'My Account' link located on every page, and then click on 'My Orders'.

When will I receive my order?

Provided that your ordered item is in stock it will usually take 7 business days to deliver your order to you after is has been processed and payment is received and cleared.

Do you ship orders outside of India?

Currently, we do not ship to addresses outside of India.

What are your shipping rates?

Delivery of all orders is currently free of charge.

How do I return my order?

If the shipment was also initiated at the time of cancellation request, an additional charge of 2% of the order value or Rs.200/- (Rupees Two Hundred only) whichever is higher will be charged in addition to the cancellation charges of 5% of the order value.

All refunds against order cancellations after adjusting the cancellation charges, will be routed through the original payment process such as payment gateway CC Avenue or banks in case of EMI offers. However if there is any change in order and the differential amount if any to be refunded may be sent through a cheque payment at the discretion of HP

I got my computer, but it doesn't seem to be working, what should I do?

For help in identifying the problem and getting you up and running, please call HP Technical Support . For specific technical support numbers, please visit

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. See www.microsoft.com

The following applies to HP systems with Intel Skylake or next-generation silicon chip-based system shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support Lifecycle FAQ at www.support.microsoft.com/lifecycle
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